BigRock delivers unbeatable entry-level pricing for Indian users with shared hosting starting at just ₹69/month (₹479 for 3 years), bundling domains, SSL, and email perfectly for beginners. However, BigRock reviews consistently highlight steep renewal increases (often 2x the intro price), dated control panels, and performance that works well locally but struggles globally. This comprehensive review analyses verified plans from BigRock.in, real-world speed/uptime data, and user feedback to reveal where BigRock truly shines for startups and where it falls short for growing businesses.
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About BigRock
Since launching in 2010 as part of the Directi Group (later acquired by Web.com), BigRock has become India’s go-to provider for affordable domains and hosting. Operating from Mumbai with a Tier-4 GPX datacenter, it serves freelancers, small businesses, and bloggers who need everything: domains, hosting, and email in one simple package.
Users love the ₹99 .COM promotions are cheap .IN domains (₹249/year), but many complain about aggressive upselling and an interface that feels stuck in 2015. With over 1 million domains registered and 4.4/5 average ratings, BigRock clearly gets the basics right for local users, though global customers report mixed experiences.
BigRock Plans and Pricing
BigRock’s pricing strategy focuses on rock-bottom introductory rates locked in through 3-5 year terms, but renewals jump significantly. Linux plans undercut Windows by ₹300-500/month, and most tiers bundle a free domain for the first year plus SSL and email accounts.
Shared Hosting Plans (Linux/cPanel – BigRock’s breadwinner)
Beyond sharing hosting, BigRock offers WordPress-optimised plans at ₹199/3-years with caching and staging, cloud hosting from ₹199 (2 CPU cores), VPS starting at ₹359 (NVMe storage), and Dedicated servers from ₹5,199 (Xeon processors). This creates a clear growth path, though long-term commitments are required for the best rates.
Performance Analysis: Speed, Uptime, and Load Handling
BigRock delivers respectable performance for its price point, particularly within India. Shared hosting averages 660mm server response times and 1.7-2.3 second page loads, excellent for the Mumbai GPX datacenter but slower for international visitors without Cloudflare integration.
The bigrock uptime review guarantees 99.9% uptime, with real-world monitoring showing 99.92-99.95% reliability thanks to RAID10 storage and redundant infrastructure. VPS and Cloud plans with NVMe SSDs and Varnish caching significantly improve speeds for higher-traffic sites.
Load testing reveals starter plans handle 100 concurrent users well for blogs, while Pro/Ultimate unmetered plans support 500+ visitors. Cloud and VPS tiers easily manage eCommerce spikes during the Indian festival season.
User Experience and Control Panel
BigRocks sticks with industry-standard cPanel and Plesk Panels, plus a simple SitePad drag-and-drop builder for non-technical users. While functional, many reviews describe the overall dashboard as “dated” compared to modern competitors like Hostinger.
The real strength lies in seamless domain management, email setup, and one-click WordPress/Softaculous installs. Beginners appreciate the straightforward approach, though developers wish for faster navigation and fewer upsell prompts during routine tasks.
Security Features
BigRock provides a solid baseline security appropriate for small businesses. Every plan includes free Let’s Encrypt SSL certificates with auto-renewal, while Ultimate plans offer premium wildcard SSL.
Network-level DDoS protection through GPX’s IDS/IPS system and adaptive threat detection runs automatically, with no complex configuration needed. Daily vulnerability scans come standard, with optional SiteLock and CodeGuard for advanced malware protection. RAID10 snapshots and IP blacklisting round out reliable protection for the price point.
Data Centres and Server Locations
BigRock primarily operates from Mumbai’s Tier-4 GPX Global Systems datacenter, India’s premier facility with N+1 redundancy, advanced cooling, and multiple network carriers. Secondary US capacity handles international traffic, while optional Cloudflare CDN (260+ PoPs) improves global delivery.
Indian users benefit from sub-50ms latency to local servers, making BigRock particularly strong for regional audiences compared to US-centric providers.
Customer Support
BigRock customer support review states it offers 24/7 support through live chat, toll-free India phone lines (1800 numbers), tickets, and email, plus an extensive Hindi/English knowledgebase. With 4.4/5 average ratings across 80+ reviews, support excels at domain issues and basic hosting (typically under 10 minutes) but draws criticism for delays on complex VPS/cloud troubleshooting (hours to days).
Indian users particularly praise the local phone support and language accessibility, though global customers sometimes encounter language barriers during peak hours.
Backup and Migration
Daily automated RAID10 backups provide 7-30 days retention depending on the plan, with one-click restore functionality. Optional CodeGuard offers real-time backups for ₹299+/month.
Free assisted migrations are available upon request for higher plans, while self-service tools and IMAP email migration support make switching straightforward. WordPress-specific migration tools ensure zero-downtime transfers.
Refund Policy
According to BigRock hosting plans review, it provides a 30-day money-back guarantee on most hosting plans, extending to 97 days for select shared/cloud promotional periods. Domains and email services receive prorated refunds after 7 days, while setup fees and add-ons like SiteLock remain non-refundable. Introductory promotional pricing is excluded from refunds after the guarantee period.
BigRock Pros and Cons
Advantages
- Ultra-low ₹69/month intro pricing with free domain bundles
- Reliable 99.9% uptime via premium GPX datacenter
- India-optimised with toll-free local phone support
- Unmetered Pro/Ultimate plans support unlimited sites
- Industry-standard cPanel plus beginner-friendly SitePad builder
- Clear upgrade path from shared to VPS/dedicated
Disadvantages
- Steep renewal price increases (₹69→₹199+ monthly)
- Dated dashboard interface with frequent upsell prompts
- Basic performance lacks premium CDN integration
- Mixed support quality—excellent for domains, slower for technical issues
- Limited global datacenter presence (India/US focus)
- Windows hosting is significantly more expensive
Who Should Choose BigRock?
Ideal For:
- Indian freelancers and startups launching their first websites
- Small businesses needing domain + hosting + email bundles
- Low-to-moderate traffic blogs and portfolios
- Budget-conscious resellers (unmetered Pro plans)
- .IN domain owners wanting local hosting
- Global audiences requiring worldwide CDN performance
- Users are sensitive to renewal price increases
- High-performance eCommerce or WooCommerce stores
- Developers needing a modern control panel UX<
- Enterprise applications requiring custom scaling
Final Verdict
BigRock delivers exceptional value for Indian beginners and small businesses with ₹69 entry pricing, reliable 99.9% GPX uptime, and seamless domain bundles, making it a smart starter choice verified by official plans and user reviews. However, steep renewal hikes, dated interfaces, and basic global performance create challenges for long-term growth. The unmetered Pro plan and VPS upgrade path work well locally, but international competitors like Hostinger offer better sustained value. Perfect launchpad, questionable long-term home.
